Route 3 · via Station Road at Bristol (Kingswood): what does the examiner want here?

Practising Route 3 · via Station Road around Bristol (Kingswood) in the PassRank simulator, I was marked on: - Pedestrian crossings (serious) on Station Road: Collided with a pedestrian - Control (minor) on Station Road: Mounted the pavement If you tested here: what does the examiner look for at these points, and how do you handle them?